Good to know

About our Smartflats

Are there only Smartflats units in your residences?

Is there an elevator in the residence?

Is there a parking lot in the residence?

How can I access the WiFi?

Do you have baby cots availables?

How can I get extra coffee, toilet paper, dishwasher pods, …?

Should I bring my own toiletries?

What’s provided in my Smartflats?

Can I get extra beds if more people have to stay?

How many persons can stay in an apartment?

Before your stay

Do I have to complete the online check-in even though I booked my Smartflats through a third party (agency, Expedia, Booking.com, Airbnb, …)?

Why should I check-in online?

I haven’t received my access codes. What should I do?

Why my reservation has been cancelled?

When can I use the sofa bed?

Is there a warranty deposit to be paid?

What payment methods are accepted?

How long can I stay in a Smartflats? For how long can I book a Smartflats?

During your stay

What are your tips and recommendations to enjoy the city?

If there is an issue in my Smartflats, what should I do?

When is my Smartflats cleaned?

Is it possible to have a late check-out?

How should I proceed to do the check-out?

When should I leave my Smartflats? What’s the check-out time?

Can I arrive early? Do you offer early check-in?

How can I access my Smartflats after 10:00 pm?

When can I access my Smartflats? What’s the check-in time?

Where can I drop off my luggage?

How can I access my Smartflats?

Can I organise a party, a birthday celebration, an event, etc. in a Smartflats?

What are your House Rules?

Contact

What can I do in case of disputes?

What should I do if I’ve forgotten something in my Smartflats after check-out?

How can I get an invoice for my stay?

Why is there no reception on-site?

When and how can I contact the Smartflats’ team?

CONTACT US

Customer care:
Email: info@smartflats.be
Phone: +32 2 588 56 44

Administration:
Smartflats – HQ, Avenue Louise 251, 1050 Brussels, Belgium
info@smartflats.be
+32 2 588 56 44
BE0849.650.615

You are able to refer any disputes concerning our site to the European Union’s Online Dispute Resolution platform.