There is no physical reception at Smartflats. You will be asked to specify in advance
the time you expect to arrive. You can fill in this information in the "special request"
section when booking or by contacting us directly. You can arrive at the apartment
from 3pm on the first day of your reservation. You will receive an email 2 days
before your arrival containing your access codes to the building and the apartment.
When you arrive, we invite you to enter the access code of the building in order to
enter it and then the personal code of your apartment in order to access it. In case
of problems, you can contact us by e-mail or telephone.
You will receive the access codes to the building and the apartment by e-mail 2 days
before your arrival. These codes will allow you to access your apartment. In addition,
you will also receive a reminder containing these codes by sms on the day of your
If you have not received the codes it may be due to different reasons:
- Codes are sent only when the reservation is fully paid for
- It is possible that the e-mail containing your codes may have been found in your
- Access codes are sent to the e-mail address used to perform the
reservation (which may not be yours)
Regarding the check out, this is done in the same way as the check-in. There is no
physical reception or keys, so you will be asked to leave the apartment before 12pm
maximum on the day of your departure. Please respect these schedules to ensure a
pleasant stay for all Smartflats guests.
Our apartments do not include physical reception. You can therefore access it from
3pm on the first day of your reservation with your access codes and at the time you
wish afterwards. There are no constraints to arrive in the evening or at night.
On request, it is possible to access the apartment from 9am instead of 3pm, or to
leave after 12pm (until 2pm or 6pm). This service is subject to availability and must
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be confirmed by the Smartflats team. The request must be submitted at least 24
hours in advance.
- Early arrival (from 9am) = 100€
- Late departure (until 2pm) = 50€
- Late departure (until 6pm) = 100€
- Late departure on Sundays (until 2pm) = 25€
- Late departure on Sundays (until 6pm) = 50€
There is no physical reception in our Smartflats buildings, you enter the apartments
thanks to the codes that were provided to you 2 days before your arrival by email
and the same day by sms. However, you can reach our 24/7 telephone reception on
+32 2 640 72 40 or by sending an email to email@example.com.
Only people living in the building have access to the codes that allow access to the
building. Concerning the code of your apartment, only you have access to it and no
other residents of the building. Smartflats teams also have access to the codes so
they can help you in case of problems.
You can reach our team 24/7 for any problem, either by calling +32 2 640 72 40 or
by sending an e-mail to firstname.lastname@example.org. Our team is there to answer as soon as
possible to any problem you may have.
Our teams are available 24 hours a day, 7 days a week to answer any problem you
may have, even on weekends.
To drop off your luggage, 3 scenarios come into play:
• If you are in Brussels, you can drop off your luggage in our lounge at 11 Rue
Fossé aux Loups and enjoy a coffee or a moment of relaxation with our team.
The Lounge is open Monday to Friday from 9am to 8pm, Saturday from 10am to 7pm
and Sunday from 10am to 5pm
• If you are in Liege, we unfortunately do not have any places to drop off your
luggage. We therefore invite you to leave them in the lockers which are in
• If you are in Antwerp, we unfortunately also do not have any places to drop
off your luggage. We therefore invite you to leave them in the lockers at
Antwerp Central station.
You can reach our 24/7 support for any problem you may have in our apartments.
You can reach us either by calling +32 2 640 72 40 or by sending an e-mail to
email@example.com also by chat. Our team is there to answer as soon as
possible to any problem that may arise.
If you are unable to find the accommodation, you can contact our switchboard so
that our team can give you more information about the housing situation and help
you find it more easily.
Information about the residences
To book a Smartflats apartment, you can either go through our Smartflats.be
website to book an apartment directly, or go through one of our partner websites
such as Booking.com or Hotels.com. You will receive a summary email to confirm the
reservation afterwards. Payment is made by credit card.
In the event that you have made a non-refundable reservation, you cannot be
refunded. For a so-called "flexible" reservation, you can cancel your reservation up to
7 days before your arrival date in the apartment at no extra cost. If you cancel your
reservation less than 7 days before your arrival in the apartment, you will be
charged for the full amount of your stay.
You can change your reservation up to 8 days before your arrival date at the
apartment at no extra cost. If you change your reservation less than 7 days before
your arrival in the apartment, you will be charged for the entirety of your stay.
It is quite possible for you to book an apartment for the next day if it is available.
However, remember to call us so that we can give you the codes before you arrive at
You must have 18 or more to be able to book an apartment. No reservations will be
accepted for minors.
All rates posted on our site and on partner sites are per apartment rates. However,
we can add costs if the maximum number of people in the apartment is reached.
All taxes are included in the room rate you have booked, there is no additional tax to
The price posted on the site being per apartment, there is no preferential rate for
children or seniors. In addition, we would like to remind you that you must be at
least 18 years old to be able to book one of our apartments.
Information about the apartments
There are different sizes of apartments ranging from 2 to 8 people. You can see this
information when you book accommodation in order to book the most
accommodating apartment for your stay.
Not all the buildings where we are present necessarily contain only Smartflats
apartments. Some buildings also contain private apartments. You are therefore
asked to respect the neighbourhood during your stay.
Some of the buildings containing Smartflats apartments have an elevator. However,
we invite you to check the characteristics of the apartment when you book it to make
Smartflats buildings do not have their own parking space. However, you will be able
to take advantage of the public paid parking lots located very close to each of our
All our apartments are equipped with Wifi so that you can consult the Internet in the
best possible conditions.
You can request a cot when you book one of our apartments (This is not possible in
all our apartments, we advise you to check that the apartment you wish to book can
accommodate a cot). These are available on request and subject to availability for an
additional charge of 25.00 euros per stay. The request for a cot must be made 48
hours in advance.
A large part of the Smartflats apartments are equipped with a sofa bed. You can
request that the sofa beds be set up if and only if the maximum capacity or the
maximum -1 person capacity of the apartment is reached at no extra cost. You can
also request the deployment of the sofa bed at any time for an additional charge of
25 euros per stay.
All our apartments are equipped with safes so that you can store your valuables
We do not offer breakfast services in our facilities.
All our apartments are equipped with all the necessary dishes so that you can cook,
eat and enjoy the apartment. In addition, a large part of our apartments are
equipped with a dishwasher.
Some of our apartments are automatically equipped with them. For those for whom
this is not the case, you can make a request in the "special requests" section at the
time of booking, or by contacting our team.
You will find an information booklet on site, you can also find all the information
about the shops, restaurants to test and monuments to see around your Smartflats
apartment on our website or on our mobile applications.
Since buildings with Smartflats apartments do not have a physical reception or
restaurant, we do not offer room service.
All cleaning costs are included in the price of the stay. However, if the
accommodation is left in an excessively dirty state, the establishment will charge you
additional household fees. You can also request an additional cleaning session during
your stay for an additional fee.
It is strictly forbidden to smoke in Smartflats apartments under penalty of having to
pay an additional charge of 100 euros.
We love pets but they are not allowed in Smartflats apartments or you will have to
pay an additional fee of 250 euros.
It is strictly forbidden to organise any celebration or bachelor party or bachelor party
in Smartflats apartments. For any party organised in the apartment, Smartflats
reserves the right to charge an additional fee of at least 100 euros and to expel the
occupants of the apartment without notice.
There is no restaurant or bar in Smartflats buildings. However, our accommodations
are generally located in areas with very good restaurants nearby. You can find a
guide to the best restaurants nearby by looking at the description of your apartment
on the site.