What can I do in case of disputes?

by admin | Sep 22, 2022

You are able to refer any disputes concerning our site to the European Union’s Online Dispute Resolution platform.

What should I do if I’ve forgotten something in my Smartflats after check-out?

by Céline Moret | Aug 26, 2022

In case you’ve forgotten something in your Smartflats after your departure, please contact us via email at info@smartflats.be. Don’t forget to mention your stay dates, the name used for the reservation and the Smartflats you stayed in.

How can I get an invoice for my stay?

by admin | Aug 26, 2022

You can ask for an invoice by email at info@smartflats.be. Don’t forget to mention your stay dates, residence and name of the reservation. Our team will send you your invoice in the most timely manner.

Why is there no reception on-site?

by Céline Moret | Aug 26, 2022

Our Smartflats are remotely managed by our team from our offices. With our access code system and lockboxes, you can enjoy complete independence and autonomy during your stay. Our reception team is available 24/7 via phone or email.For emergencies, especially at...

When and how can I contact the Smartflats’ Team?

by Céline Moret | Aug 26, 2022

Reception TeamOur team is available 24/7 via phone and email.For emergencies, especially at night, we strongly recommend calling us.Phone: +32 2 588 56 44Email: info@smartflats.be Hiring TeamThink you’d be a great fit for our team? Send us your application at...